In this article, we discuss the customer service standards customers value the most and how to meet them.
Growth & Scaling
Below you'll find a list of all posts that have been tagged "Growth & Scaling"
Employee Retention: Three Types of Customer Service Agents
Improve customer service employee retention by knowing how to identify and handle three types of customer service agents.
5 Reasons You Should Hire a Virtual Assistant
Whether you’re a solopreneur, a mortgage broker, a financial advisor or anything in between, chances are good that you could use some help to get things done. We’re all familiar with the challenges of hiring during The Great Resignation. Keeping costs down while still accomplishing your goals is a challenge for every business owner, regardless…
What Happens When You Upgrade from Individual to Teams
The upgrade from TextExpander’s Individual plan to Teams comes with benefits for organizations of all sizes. Here’s our guide to the differences between the TextExpander plans.
Company Benefits: Software Catalogs, Education & More
Employers know that attracting and retaining quality employees is paramount. Part of what helps an employer to achieve these goals is company benefits that are outside of the pay scale. There was a time when an employee was expected to provide many of their own tools, and to largely fend for themselves. Today, that landscape…
Investment Updates for Startups
Investment Updates are critical to communicating the performance of a startup to its investors. To level up your regular updates, we’ve created a public snippets group for you and walked you through the essentials of a great update.