Customer service has emerged as a critical differentiator for organizations across industries. It’s no longer just about resolving issues promptly but delivering exceptional experiences that foster loyalty and advocacy. This is where customer service technology comes into play—solutions designed to enhance efficiency, personalization, and overall customer satisfaction. According to our latest report, State of Customer…
Technology
Below you'll find a list of all posts that have been tagged "Technology"
Introducing New Technology Into the Workplace
Introducing new technology into the workplace does come with challenges. Find out what they are and how to overcome them.
Why Recruitment Technology Needs a Human Touch
Is the human touch in recruiting processes overrated? We don’t think so. Here’s why recruitment technology can’t replace human interaction.
Host Better Zoom Meetings: A Framework
Here’s how to host a Zoom meeting that runs without a hitch and keeps attendees safe, happy, and engaged.
Manage And Engage Remote Employees With These Popular Tools
Letting employees work from home isn’t enough. To promote remote employee engagement, you need the right tools. Here are the ones that help your team succeed.
The Secret to a Powerful Recruiting Email
What is the secret to writing a powerful recruiting email that sparks a response? Focus on adding value to your outreach by being Authentic, Delightful and Different.
Presenter Series: How Developers Like You Can Nail Your Technical Talk
If you’re a developer, giving a talk might not be in your comfort zone. Not to worry, here are a few tips to help you out.
TextExpander Story: How Mr. Anderson Saved 300+ Hours on High School IT with TextExpander
Discover how an Associated Technology Director – and keen Dungeons & Dragons player – saves so much time time typing.