Are you tracking the wrong customer support metrics? Efficiency KPIs can lead agents to prioritize speed over quality. Here’s how to fix it.
KPIs
Below you'll find a list of all posts that have been tagged "KPIs"
The Easy Way to Start Measuring Customer Satisfaction
Want to learn more about your customer’s happiness? Pop a frozen pizza in the oven and start measuring customer satisfaction the easy way.
The Best Customer Satisfaction Metrics to Show Your Team’s Success
Are you offering the best customer service? Track these five customer satisfaction metrics to show your team’s progress over time.
How to Measure Customer Satisfaction and Why Your Results Matter
Learn how to measure and improve customer satisfaction through leveraging customer satisfaction surveys to drive customer loyalty and success.
Customer Service KPIs: Calibrate Your Team for Improved Productivity
Just like the dashboard of your trusty vehicle, customer support KPIs help you calibrate your performance and keep everything running smoothly.