Are you tracking the wrong customer support metrics? Efficiency KPIs can lead agents to prioritize speed over quality. Here’s how to fix it.
Want to learn more about your customer’s happiness? Pop a frozen pizza in the oven and start measuring customer satisfaction the easy way.
Are you offering the best customer service? Track these five customer satisfaction metrics to show your team’s progress over time.
Learn how to measure and improve customer satisfaction through leveraging customer satisfaction surveys to drive customer loyalty and success.
Just like the dashboard of your trusty vehicle, customer support KPIs help you calibrate your performance and keep everything running smoothly.