Uncertainty is the word that comes to mind for many healthcare providers, patients, and practices on the state of the industry since COVID-19 began. Some impacts of the global pandemic are positive, like the increased availability of more inclusive forms of telehealth and innovations in technology to improve patient care. Others, like hospital systems’ reimbursement…
Leadership
Below you'll find a list of all posts that have been tagged "Leadership"
Employee Retention: Three Types of Customer Service Agents
Improve customer service employee retention by knowing how to identify and handle three types of customer service agents.
How To Motivate Employees
Ready to get your team motivated? Here’s how to increase employee productivity in the workplace by creating an environment that inspires them to reach their potential.