Uncertainty is the word that comes to mind for many healthcare providers, patients, and practices on the state of the industry since COVID-19 began. Some impacts of the global pandemic are positive, like the increased availability of more inclusive forms of telehealth and innovations in technology to improve patient care. Others, like hospital systems’ reimbursement…
Leadership
Below you'll find a list of all posts that have been tagged "Leadership"
5 Ways to Give Your Boss Effective Feedback, Backed by Science
Whether you’re starting your first job or if you’ve been in the workforce for years, relationships matter. One of the most critical parts of building and maintaining a relationship is being able to communicate needs. Your work relationships are every bit as important as your personal ones, so being able to communicate your needs through…
How To Be an Ally in the Workplace
In this article, we explain how to be an ally in the workplace, and give you reasons why you should want to.
Do You Need a Customer Support Operations Team? (A Getting Started Guide)
What is a customer support operations team, and do you need one at your organization? Your customer support team is the first point of contact many consumers have with your company. They help solve problems from missing shipments to software bugs and play a crucial role in delivering customer feedback to the rest of your…
Employee Retention: Three Types of Customer Service Agents
Improve customer service employee retention by knowing how to identify and handle three types of customer service agents.
How To Motivate Employees
Ready to get your team motivated? Here’s how to increase employee productivity in the workplace by creating an environment that inspires them to reach their potential.