Maia Olson wrote 11 articles for the TextExpander blog between 2017 and 2023, including how-tos for TextExpander.com and guides to omnichannel customer service and recruiting.
Attorneys, paralegals, and law office staff can reduce repetitive typing with TextExpander. Get the details of a webinar on drafting legal briefs, memos, and emails faster, with sample Snippet packs for lawyers.
Omnichannel customer service connects every support channel into one consistent customer experience. See how it differs from multi-channel support, the benefits it brings, and best practices for getting your team started.
Legal technology coach Brett Burney of Macs in Law explains how TextExpander helps him and the lawyers he trains save time. Read about the Snippets he types all day and the tips he passes on to legal clients.
Modern recruiting needs a structured process to keep pace with job-hopping candidates and rising demand. Walk through the five recruitment stages, supporting tools like applicant tracking systems, and creative sourcing ideas.
Importing and exporting Snippet groups on TextExpander.com works with .textexpander and CSV files. Follow the steps to bring existing shortcuts in from a spreadsheet or export a group to back it up or share it.
Attorney questions about getting started with TextExpander get detailed answers in part one of a webinar Q&A. Experts explain how to implement it quickly, create a first Snippet, and find training resources for law practices.
TextExpander Organization Stats show how much time your team saves and which shared Snippets get used most. See where to find the Statistics tab and what expansion data can reveal about common customer questions.
Part two of the TextExpander in Law Q&A answers more attorney questions from a beginner's webinar, including Snippets for interrogatories and discovery requests, prefixes, Fill-ins, and inline search for large libraries.
Advanced date Snippets go beyond basic date math to expand dates like next Monday or the last day of the month. Get the free Past and Future Dates group for TextExpander and see how to customize its date formats.