Maia Olson
Author

Maia Olson

Maia Olson wrote 11 articles for the TextExpander blog between 2017 and 2023, including how-tos for TextExpander.com and guides to omnichannel customer service and recruiting.

Articles by Maia Olson

Showing 1–9 of 9 · Newest first

Top TextExpander Tips for Attorneys to Save Time [Webinar]

Attorneys, paralegals, and law office staff can reduce repetitive typing with TextExpander. Get the details of a webinar on drafting legal briefs, memos, and emails faster, with sample Snippet packs for lawyers.

Maia Olson

Omnichannel Customer Service 101: How to Get Started

Omnichannel customer service connects every support channel into one consistent customer experience. See how it differs from multi-channel support, the benefits it brings, and best practices for getting your team started.

Maia Olson

The Modern Recruiting Process

Modern recruiting needs a structured process to keep pace with job-hopping candidates and rising demand. Walk through the five recruitment stages, supporting tools like applicant tracking systems, and creative sourcing ideas.

Maia Olson

How To: Import / Export Groups on TextExpander.com

Importing and exporting Snippet groups on TextExpander.com works with .textexpander and CSV files. Follow the steps to bring existing shortcuts in from a spreadsheet or export a group to back it up or share it.

Maia Olson

TextExpander in Law: Q&A session

Attorney questions about getting started with TextExpander get detailed answers in part one of a webinar Q&A. Experts explain how to implement it quickly, create a first Snippet, and find training resources for law practices.

Maia Olson

TextExpander in Law: Q&A session Part 2

Part two of the TextExpander in Law Q&A answers more attorney questions from a beginner's webinar, including Snippets for interrogatories and discovery requests, prefixes, Fill-ins, and inline search for large libraries.

Maia Olson

Using Dates in Snippets: Get the Advanced Dates Group

Advanced date Snippets go beyond basic date math to expand dates like next Monday or the last day of the month. Get the free Past and Future Dates group for TextExpander and see how to customize its date formats.

Maia Olson