Pull from your library of responses to provide full answers to common questions and issues with just a few keystrokes.
Consistency + Flexibility
Keep the whole team on track with access to a shared library of text snippets and personalize them on the fly.
From email to chat to social, use TextExpander anywhere you type.
Reply To Emails and Chat in a Flash
No more switching windows or applications to find answers to common customer questions. With TextExpander, simply type a short abbreviation and watch it instantly expand into your full reply. It works anywhere you type with no complex setup required – email or chat, desktop or mobile.
Personalize Responses With Ease
Once expanded, you can easily edit responses before sending. Or, if an answer will always require personalization, use our form-style fill-in-the-blank snippets to make it even easier to customize.
Get a Knowledge Base At Your Fingertips
Never type out or copy-paste a common response again. Once your answers are loaded into your team’s shared library, you can find and insert answers anywhere you type – all with a quick inline search or abbreviation.