Walking a mile in your customers’ shoes can improve customer satisfaction and decrease churn. Get started with customer journey mapping today.
customer service
Below you'll find a list of all posts that have been tagged "customer service"
How Understanding the Customer Journey Leads to Better Support
Customer journey mapping unifies your entire team around your customers’ experience. Use that to make your customer support even better, too.
How to Delight Your Customers
To delight your customers, you need a plan. Follow these strategies to create your own list of delights, resulting in happier, more loyal customers.
How AI is Changing Customer Service
Are the machines taking over? Find out how AI is changing the world of customer service in more ways than you might expect.
6 Actionable Tips to Level Up Customer Onboarding
Problems with your customer onboarding strategy might be the biggest cause of customer churn. Learn to keep customers around with better onboarding strategies!
Creating Knowledge Base Content that is Indispensable
Knowledge base content should be helpful, not a chore to read. Use these four tips to make your docs indispensable.
Communicating with Customers in a Crisis
How you communicate with customers during a crisis has a huge impact on the outcome. Learn how to reassure your customers with our helpful guide.
The 30 Customer Service Scripts Your Team Needs for Chat
Live chat is one of the most popular customer service channels. Use these customer service scripts to help your team succeed.
Building A Customer Support Toolkit—Your Guide to the Right Support Software
Help Scout’s Mat Paterson and TextExpander Evangelist Jeff Gamet teamed up for a webinar where they shared tips and insights into building your own support toolkit.
Happy to Help! Plus 25 Other Customer Service Phrases That Work Like Magic
Certain customer service phrases work like magic to make your customers’ days. Here are 25 tried and true examples.