Are the machines taking over? Find out how AI is changing the world of customer service in more ways than you might expect.
Problems with your customer onboarding strategy might be the biggest cause of customer churn. Learn to keep customers around with better onboarding strategies!
Knowledge base content should be helpful, not a chore to read. Use these four tips to make your docs indispensable.
How you communicate with customers during a crisis has a huge impact on the outcome. Learn how to reassure your customers with our helpful guide.
Live chat is one of the most popular customer service channels. Use these customer service scripts to help your team succeed.
Help Scout’s Mat Paterson and TextExpander Evangelist Jeff Gamet teamed up for a webinar where they shared tips and insights into building your own support toolkit.
Certain customer service phrases work like magic to make your customers’ days. Here are 25 tried and true examples.
Explore why live chat is the most popular channel for customer service, and learn how your team can meet and exceed customer expectations.
Add these helpful customer service email templates to your TextExpander snippets and improve your team’s productivity
Need inspiration? These customer service tips will give you 31 unique ways to improve your customer’s experience and turn unhappy customers into fans.