Walking a mile in your customers’ shoes can improve customer satisfaction and decrease churn. Get started with customer journey mapping today.
Customer journey mapping unifies your entire team around your customers’ experience. Use that to make your customer support even better, too.
To delight your customers, you need a plan. Follow these strategies to create your own list of delights, resulting in happier, more loyal customers.
Are the machines taking over? Find out how AI is changing the world of customer service in more ways than you might expect.
Problems with your customer onboarding strategy might be the biggest cause of customer churn. Learn to keep customers around with better onboarding strategies!
Knowledge base content should be helpful, not a chore to read. Use these four tips to make your docs indispensable.
How you communicate with customers during a crisis has a huge impact on the outcome. Learn how to reassure your customers with our helpful guide.
Live chat is one of the most popular customer service channels. Use these customer service scripts to help your team succeed.
Help Scout’s Mat Paterson and TextExpander Evangelist Jeff Gamet teamed up for a webinar where they shared tips and insights into building your own support toolkit.
Certain customer service phrases work like magic to make your customers’ days. Here are 25 tried and true examples.