How you communicate with customers during a crisis has a huge impact on the outcome. Learn how to reassure your customers with our helpful guide.
customer service
Below you'll find a list of all posts that have been tagged "customer service"
The 30 Customer Service Scripts Your Team Needs for Chat
Live chat is one of the most popular customer service channels. Use these customer service scripts to help your team succeed.
Building A Customer Support Toolkit—Your Guide to the Right Support Software
Help Scout’s Mat Paterson and TextExpander Evangelist Jeff Gamet teamed up for a webinar where they shared tips and insights into building your own support toolkit.
Happy to Help! Plus 25 Other Customer Service Phrases That Work Like Magic
Certain customer service phrases work like magic to make your customers’ days. Here are 25 tried and true examples.
Customer Service Chat: How Live Responses Meet Customer Expectations
Explore why live chat is the most popular channel for customer service, and learn how your team can meet and exceed customer expectations.
Save Time With These Must-Have Customer Service Email Templates
Add these helpful customer service email templates to your TextExpander snippets and improve your team’s productivity
31 Customer Service Tips to Delight and Drive Efficiency
Need inspiration? These customer service tips will give you 31 unique ways to improve your customer’s experience and turn unhappy customers into fans.
12 Great Examples of How To Respond to Customer Complaints
Master the art of responding to customer complaints with inspiration from these 12 imaginative and helpful companies.
How to Improve Customer Experience in 6 Steps
Improve customer experience in six steps and become a CX leader with an unshakeable brand reputation.
Customer Service Technology That Keeps Your Customers Happy
The right customer service technology can help your team deliver consistently great support. These 19 tools will help you keep your customers happier than ever!
