Problems with your customer onboarding strategy might be the biggest cause of customer churn. Learn to keep customers around with better onboarding strategies!
customer experience
Below you'll find a list of all posts that have been tagged "customer experience"
How to Create a Customer-centric Culture
Use these five tips to develop a customer-centric culture in your organization.
Building A Customer Support Toolkit—Your Guide to the Right Support Software
Help Scout’s Mat Paterson and TextExpander Evangelist Jeff Gamet teamed up for a webinar where they shared tips and insights into building your own support toolkit.
22 Customer Satisfaction Survey Questions to Assess Consistency
Consistency is incredibly important when it comes to providing an excellent customer experience. Read our recommendations for customer satisfaction survey questions to help measure your team’s consistency.
6 Observations about the Importance of Customer Service
Customer service has the potential to touch almost every part of your company. Here are six observations about the importance of customer service and how it impacts your business.
21 Inspirational Customer Service Books for Your Team to Dive Into
Build out your work library with 21 customer service books that will help your team deliver an excellent experience and become better professionals.