TextExpander works on pre purchased credits, where 1 user needs 1 credit a month, and 12 credits per year.
There are two payment plans available:
- Annual payments mean you purchase 12 months worth of credits per user, at the start of your year of service, with an extra 20% off
- Monthly payments mean you pay for a credit per user at the beginning of each month
Once you use up your credits, you are charged again at the start of the next billing period, either for another year on the annual plan, or for the next month on the monthly plan.
Billing for Individuals
One credit is 1 month of service per user. As an individual, you are just 1 user, so you need 1 credit a month.
If you miss a payment, after a grace period TextExpander will shut off. Once you pay, your service will resume.
Locate your billing details
In your Billing section, you can update your payment information.
- Sign in to your account on TextExpander.com
- Choose your account name from the upper right, then select Billing
Billing for Teams
As a team of users, say you have 10 people using TextExpander as members in your TextExpander organization, then you would pre purchase 10 credits each month, or 120 credits each year.
You are charged based on how many active users you had the preceding period. An active user has made at least one TextExpander snippet expansion in the billing period. If users are inactive, you are not charged for them.
Here is an example of how your credits and billing with work as a team paying annually.
Annual payments: Underages
Say you start with a 10 person team, you are charged 120 credits at the outset, 12 months for each member. One person stops using TextExpander 6 months thru the year. At the end of 12 months, you’ll have 6 credits unused.
Your service will continue for a 13th month because you still have at least 1 credit remaining. For the 13th month you have 9 users, and 6 credits to pay for them.
At the end of the 13th month you will be charged because you have run out of credits. Your charge will be for 9 users for the next 12 months (108 credits), plus the overage to cover service during that 13th month (3 credits), for a total of 111 credits.
Annual payments: Overages
Say you start with a 10 person team, you are charged 120 credits at the outset, 12 months for each member. You then gain 5 new team members.
Your 15 team members will run through your 120 credits in 8 months. When you run out of credits you will be charged for 15 users for 12 months (180 credits).
Monthly Payments
You are charged based on how many users you had the preceding period, including adjusts for any changes in number of users from the preceding period.
Here is an example of how your credits and billing will work as a team paying monthly.
Say you start with a 10 person team, you are charged 10 credits at the beginning of the first month, 1 credit for each user.
At the beginning of month 2 you are charged for 10 users. During this month you go down to 9 users.
At the start of month 3 you are billed 8 credits. That is, billed for 9 users (the number of users from the previous month), minus 1 unused credit. During this month your team grows to 12 members.
At the beginning of month 4 you are billed 15 credits. That covers 12 users, plus 3 credits for the overage for 3 new members of the previous month.
Billing will continue in this fashion.
Locate your billing details
In your Billing section, you can update your payment information.
- Sign in to your account on TextExpander.com
- Choose “Admin” to the left of your account name then select Billing
Only an Admin of your organization can access the organization settings and Billing tab.
