The 10 Best Customer Service Conferences of 2025

Are you planning to attend any customer service conferences in 2024? Conferences are a great way to network and learn from experts in customer service, customer support, and customer success.

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Now is the best time to book your tickets since many conferences offer steep early bird discounts early in the year. Here’s a list of the top in-person conferences for 2025.

Customer Contact Week (CCW) Orlando

Date: January 27-29, 2025

Location: JW Marriott Bonnet Creek, Orlando, FL, USA

Cost: Starts at $895

About CCW Orlando

Each year, thousands of attendees come from around the world to experience everything that CCW has to offer, from unparalleled networking opportunities to key insights & strategies from today’s experts. To kick off 2025, we’re spotlighting The Self-Service Playbook: how to optimize customer experiences with AI.

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Customer Success Festival Austin

Date: February 12-13, 2025

Location: Austin, TX, US

About Customer Success Festival

Elevate your CS strategy and get in a room with industry leaders as they reveal case studies, best practices, and common challenges to help you get up-to-date with the latest innovations and build the skills you need to accelerate your career.

X4 Summit by Qualtrics

Date: March 18-20, 2025

Location: Salt Lake City, UT, USA

About X4 Summit

“Hear how some of the world’s biggest brands are optimizing their customer experience to break down channel silos; and deliver digital, in-person, and care journeys that drive down operating costs and improve customer loyalty.”

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Customer Contact East (Frost & Sullivan)

Date: April 6-9, 2025

Location: Ft. Lauderdale, Florida

About Customer Contact East

“Interactive discussion that is incredibly open and honest. Real-world examples and insights from speakers on the leading edge of customer service and customer experience innovation. Creative networking that is not only fun but actually fosters real connections. A high-level group of participants invested in the program who show up willing to share and support. Truly, an event experience like no other.”

Customer Experience Strategies Summit

Date: May 14-15, 2025

Location: Toronto, Ontario, Canada

About Customer Experience Strategies Summit

The 13th Annual Customer Experience Strategies Summit returned to Toronto in 2024 with CX experts from top North American brands. The event was a resounding success, and attendees left enriched and inspired. Here’s what they experienced:

Upgraded their 2024 CX plan of action by tracking crucial CX aspects and profitability links in terms of cause and effect.

Combined the power of analytics and artificial intelligence to enable smarter decisions at scale.

Invested in top notch CX to increase thier brand value and long-term financial gains.

Implemented a strategic approach to align CX, digital transformation, and marketing preparing for the future of boundless experiences.

Devise and monetize the strategic value of CX and increase conversions.

Leave with best practices from 40+ senior CX executives.

Attendees networked with North America’s top brands including Paramount+, Under Armour, Bell, Rogers, PeakSpan Capital, Indigo, Greater Toronto Airports Authority, Permashield USA, IGM Financial, Knix, Canlan Sports, City of Markham and many more!

This year’s edition featured interactive sessions, curated breakout learning, and face-to-face networking opportunities, with the conference also streamed virtually for increased reach and higher engagement.

Pulse

Date: May 15-16, 2025

Location: St. Louis, Missouri

About Pulse

“Make memories at Pulse—where 2,500+ Customer Success, Go-to-Market, and Post-Sales professionals come together for 2 full days of networking, learning, and fun. With access to the brightest minds in tech at Pulse, you’ll leave inspired and energized.”

Customer Contact Week Las Vegas

Date: June 9-12, 2025

Location: Las Vegas, NV

About Customer Contact Week Las Vegas

“At Customer Contact Week Las Vegas, you have more at your fingertips than anywhere else in the world. This is the annual gathering of customer contact leaders where you will find the tools, technology, and techniques to drive your business endeavors to new heights.”

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NICE Interactions

Date: June 16-18, 2025

Location: Aria Hotel, Las Vegas, NV, USA

Cost: $895 (Early Bird through 2024)

About Interactions by NICE

“Interactions is where the future of CX is defined. Thousands of CX experts and leaders come together at the largest CX industry event to experience firsthand the latest innovation, insights, expert analysis, and the essential best practices you need to transform your business. Don’t miss out on the opportunity to be part of shaping the future of CX.”

CX Summit North America by Forrester

Date: June 23-26, 2025

Location: Nashville, TN & Online

About CX Summit North America

Embrace the future of customer experiences today at CX Summit, where CX, marketing, and digital leaders will embark on a journey to overcome challenges and seize boundless opportunities. This is where you’ll find answers and inspiration to do more with less, optimize experiences across the customer journey, boost satisfaction and loyalty, and adapt to evolving customer expectations. Make CX Summit your catalyst for change, and get insights on AI, alignment, trust, loyalty, measurement, and more. It’s everything you need to unlock high-value customer experiences and adapt digital strategies, propelling your brand toward success.

CS100 Summit

Date: September 2025

Location: Park City, UT, USA

About CS100 Summit

A focused retreat for senior customer success leaders, offering in-depth discussions on leadership, customer journey management, and business outcomes.

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