Learn multiple ways to calculate NPS (Net Promoter Score) to gauge customer loyalty and satisfaction.
TextExpander Blog
Customer Service Skills: Master the Art of Delighting Every Customer!
Do you have the right customer service skills for your career and business? Here are the customer service skills you need to succeed.
Big Brands Can’t Compete with Small Business Customer Service
Read about how small business customer service is the secret to competing against big brands in e-commerce as well as retail.
The Ultimate Guide to Customer Service Burnout: Symptoms, Causes, and Solutions
Customer service burnout is the #1 contributor to turnover and it’s costing your company money. Here’s how to spot and prevent it.
165 Most Common Business Abbreviations & Acronyms for 2023
The ABCs of the essential business acronyms and abbreviations you need to know.
Top Predictive Text Apps to Increase Productivity in 2023
This is a list of different predictive text software designed to automate boring, repetitive, or time-consuming tasks.
The Abbreviation Prefixes TextExpander Experts Use
A common point of debate among TextExpander users is how to name Snippet abbreviations—the text you type to expand the Snippet. When creating abbreviations, you want to make them: For example, if you have a Snippet to respond to an angry customer email, angry would be a poor choice of abbreviation since it would expand…
Top 10 Golden Rules of Customer Service
10 core rules of customer service to thrill customers taken from real companies.
8 Recruiting Tools Used by Amazon and Meta
What are the top recruiting tools Amazon and Meta’s talent acquisition teams use to find the best candidates?
4 Customer Service Characteristics that Drive ROI
CX expert and Punk CX author Adrian Swinscoe outlines 4 customer service characteristics that will drive ROI for your organization.