Outsource to excel: Discover the strategic advantages of external customer support and harness it to redefine your brand’s success.
TextExpander Blog
What Your CSAT Scores Say About Your Brand Reputation and Loyalty
Unravel the power of CSAT scores: Dive into their significance, limitations, and the art of leveraging insights for customer-centric growth.
Interview Questions for Customer Service: 10 Questions, 50 Responses
Discover the top 10 interview questions for customer service roles and stand out in your next interview with 50 possible responses.
20 Best Habits to Increase Productivity in 2023
This is a comprehensive list of 20 habits designed to increase productivity in your professional and personal life.
How to Become a Technical Recruiter: Insight from a Meta Recruiter
Want to join the ranks of technical recruiters? Learn how a Starbucks store manager worked his way up to senior recruiting at Meta.
The Last Customer Retention Strategies You’ll Ever Need
Learn how to keep your customers happy and loyal with these proven customer retention strategies. Boost your revenue and grow your business today.
What is Customer Experience? Understanding Its Significance for Business Growth
What is customer experience and why is it essential for growing your business?
How to Calculate NPS and Rank Customer Loyalty
Learn multiple ways to calculate NPS (Net Promoter Score) to gauge customer loyalty and satisfaction.
Customer Service Skills: Master the Art of Delighting Every Customer!
Do you have the right customer service skills for your career and business? Here are the customer service skills you need to succeed.
Big Brands Can’t Compete with Small Business Customer Service
Read about how small business customer service is the secret to competing against big brands in e-commerce as well as retail.