Give your customer support team the freedom to delight customers and improve the customer experience. Here are six ways to empower your support team.
TextExpander Blog
The Art of Building Rapport with Sales Prospects
Investing time in building rapport is a great way to ensure future sales success. By seeking to understand your prospects and tailor your approach to meeting their needs you can reduce friction and develop the trust needed to sell.
Internal Documentation: How Much Is Too Much?
Internal documentation is important. But how much is too much? Is there a point where documentation gets in the way of doing good work? Read this article to find out.
Do Your Customer Support Metrics Prioritize Connection?
Are you tracking the wrong customer support metrics? Efficiency KPIs can lead agents to prioritize speed over quality. Here’s how to fix it.
Is Consultative Selling Really Better? Here’s What the Data Says.
Consultative selling can be a big investment in time and resources, yet it is becoming an increasingly popular approach for many businesses.
Host Better Zoom Meetings: A Framework
Here’s how to host a Zoom meeting that runs without a hitch and keeps attendees safe, happy, and engaged.
6 Ways to Be More Consistent in the Inconsistent World of Sales
Striving for a strong pipeline? Don’t miss these tips on delivering consistency in sales performance.
Data Privacy in B2B Marketing: What Businesses Need to Know
When it comes to data privacy, it’s important that you have documented procedures. You should also be able to demonstrate that your business takes measures to protect information.
8 Steps to Creating a Winning Sales Culture
A great work culture leads to a high-performing sales team. Here are 8 steps to creating a winning culture in your team.
How TextExpander Calculates Your Time Savings
We calculate how much time you save using TextExpander. Here’s how.