Whether you’re just getting started or you’re looking to improve your current strategy, this guide will give you the information you need to master omnichannel customer service.
TextExpander Blog
20 Best Habits to Increase Productivity in 2023
This is a comprehensive list of 20 habits designed to increase productivity in your professional and personal life.
The Last Customer Retention Strategies You’ll Ever Need
Learn how to keep your customers happy and loyal with these proven customer retention strategies. Boost your revenue and grow your business today.
The Ultimate Guide to Customer Service Burnout: Symptoms, Causes, and Solutions
Customer service burnout is the #1 contributor to turnover and it’s costing your company money. Here’s how to spot and prevent it.
23 Productivity Hacks for 2023
Need to get more done? Here are 23 productivity hacks to maximize your potential in 2023.
How a Single Source of Truth Can Transform Your Support Team
Find out how a single source of truth can revolutionize your customer support to strengthen your team and thrill customers.
Customer Feedback: Yet Another Myth?
Customer experience leaders crave customer feedback, but that information useful? Learn why customer feedback may be a myth.
TextExpander Champions: Peter van Teeseling of Dscoop
Peter van Teeseling of Dscoop talks about how he uses TextExpander to coordinate across borders and save time.
6 Tips to Align Sales and Customer Service Teams in 2023
Sales and customer service teams should go together like peanut butter and jelly. Like surfboards and waves. Like cute puppies and Instagram Stories. Unfortunately, this rarely happens. These departments often work in silos, which not only pits sales teams and support teams against each other but harms the customer experience. It’s a serious problem—one that…
10 Email Tools To Maximize Your Productivity
Looking for email productivity apps and tools to uplevel your inbox? Today, we’re sharing the hacks, extensions, and Gmail automation ideas we love.