In reply to Bill Harding.

Thanks for your thoughts Bill!

I completely agree that all tickets aren't created equal, which is why scoring is so important.

I think with any metric, it should be treated as a data point to help with conversation. There shouldn't be a black and white "you need to score '20' things this month". When used conversationally the desire to game should be lessened.

Another bit of naunce missing here is knowing what way the team works. If working in a very agile way, then number of tickets is weak because there is often no end in sight.

Great to hear you can see value in TextExpander!